|F.I.S|Firm sales unless agreed |Request authorisation |$12.50 on orders with invoice value under $50 |Textbooks, education and special education | Freight | |F.I.S |
| Returns | |Firm sales unless agreed |
| Faulty copies | |Request authorisation |
| Small order surcharge | |$12.50 on orders with invoice value under $50 |
| Specialisation | |Textbooks, education and special education |
